Tinc Australia is committed to safeguarding the privacy of our customers and users whilst providing the highest possible quality of service. When you place orders or access your account information, we offer the use of a secure server. Furthermore, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
Under the terms of the Privacy legislation, we are required to explain to you how we will treat any personal data which we collect from you.
* The information we collect and how we use it
To fulfil your order, we need to know certain personal information collected at the time. The information we hold will consist of but not be limited to the following: Title; Name; Address; Mailing Preference flags such as ‘Do not mail’, or ‘Do not email’; Products purchased from us in the past including their cost; Telephone number if offered to us (this will only be used for matters relating to your order); email address; and where we believe you heard about us from. Credit card details are encrypted after data entry and are not stored on our systems at all once used to complete your purchase. We do not collect any Special Category Data (also known as ‘sensitive data’) such as race, religion, biometrics or health data.
It is our policy that your information is private and confidential. Accordingly, the personal information you provide to us is stored in a secure location and is accessible only by designated staff.
We also collect data because it is necessary for the pursuit of our legitimate interests. Our legitimate interests are:
1. Direct Marketing
2. Understanding our customers' wishes and shopping preferences
3. Improving our service and our products
* How we use your information for Direct Marketing & how to manage your marketing preferences
We would like to contact you by post and/or email to let you know about our new collections and any offers or sales we may be running. This will usually be the form of an email but with occasional mailings of our latest catalogue or product brochure also.
If at any time you wish to no longer receive Tinc Ltd. emails you can manage your own preferences by clicking on the ‘manage preferences’ link at the bottom of any Tinc Ltd marketing email. Alternatively, you can call us on 01225 791888, write to us at the address below or go to www.tinc.uk.com and use the form on the ‘Contact Us’ page to request a change.
If you wish to no longer receive Tinc Ltd. Postal communications you can exercise any of the above options (call, write or ‘contact us’ via the website) but of course you cannot click on an email link to self-serve the change.
* How we use your information to improve our service and our products
We may hold any feedback from individuals relating to customer service or product analysis to help us to improve in these areas. Customer feedback may be used to inform subsequent catalogue designs and/or our website content. If at any time you wish this information to be removed, erased or not used in any such way please make this clear on the feedback you provide us with or call us on 01225 791888, write to us at the address below or go to www.tinc.uk.com and use the form on the ‘Contact Us’ page to request this change.
* Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
* Your Rights
You have the right to ask us what personal data we hold about you. If at any time you wish to exercise this right you can contact us by telephone on 08 6201 9060, write to us at the address below or go to www.tinc.net.au and use the form on the ‘Contact Us’ page to request this change. When making a request, please provide your name, postcode & email address so we can ensure we share only the correct data with you. To protect your privacy and security we may need to verify your identity before sharing this information.
You have the right to ask us to update or amend any out of date or incorrect data.
If at any time you wish to amend your data you can manage your own preferences by clicking on the ‘manage preferences’ link at the bottom of any Tinc Australia marketing email. Alternatively you can call us on 08 6201 9060, write to us at the address below or go to www.tinc.net.au and use the form on the ‘Contact Us’ page to request a change.
To protect your privacy and security we may need to verify your identity before making amendments.
You have the right to ask us to delete the data we hold about you. If at any time you wish to exercise this right you can contact us by telephone on on 08 6201 9060, write to us at the address below or go to www.tinc.net.au and use the form on the ‘Contact Us’ page to request a change. To protect your privacy and security we may need to verify your identity before deleting your data.
For all data amendment requests submitted via telephone, post, email or website contact form we endeavour to act upon them and respond to you within 30 days of the receipt of your request.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at:
Outdoor Tactical, 84 Logan Road, Woolloongabba, Brisbane, Queensland AU 4102
We will seek to act in the best interest of our customers and will not abuse our position of data controller. We wish to be as clear and transparent as possible and uphold any requests for data disclosure or amendment as soon as possible. Due to the nature of data and catalogue printing, when an amendment is made to data it may take up to 6 weeks for it to become effective, although we will do everything possible to ensure this time delay is kept to a minimum. In the case of email communications this is considerably shorter (instantly if self-managed through the email preference centre or within 72 hours for changes requested by any other means).
* Computer Tracking and 'Cookies'
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Neto to store information about your session (referrer, landing page, etc).
_neto_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_neto_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
* Website Hosting
Our store is hosted on Neto Ecommerce Solutions Pty Ltd. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Neto Ecommerce Solution’s data storage, databases and the general Neto application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Neto stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard and American Express.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Neto’s Terms of Service (https://www.neto.com.au/terms) or Privacy Statement (https://www.neto.com.au/privacy-policy).
* Credit Card Security
We take the security of our customer's data very seriously and this includes credit card information. On our website at checkout you are taken to a secure page and should always see a closed padlock beside the URL address or at the top/bottom of your browser window.
Our payment page is hosted by National Australia Bank Ltd. and PayPal, who are leading payment providers.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
* How to contact us
We wish to be as clear and transparent as possible regarding our data collection, security and how we use it. If at any time you have any questions or comments regarding this we would be happy to speak with you in person. If you wish to do this please call us on 08 6201 9060, write to us at the address below or go to www.tinc.net.au and use the form on the ‘Contact Us’ page. Our mailing address for data queries is:
The Privacy Protection Officer, Tinc Ltd, 6b Cleland Close, Clarkson, Western Australia, 6030.
You can also email us at [email protected]